Returns & Exchanges
Due to the perishable nature of our artisanal chocolates and candies, we cannot accept returns once a product has left our facility. However, if your order arrives damaged or incorrect, we are committed to making it right through a replacement or store credit.
Inspect Your Order
Upon delivery, please immediately inspect your package for any signs of damage or missing items from your sweet selection.
Document the Issue
Take clear photos of the shipping box and the damaged product to help our team understand what went wrong during transit.
Contact Our Team
Email our customer support within 48 hours of delivery with your order number and the photos you captured.
Resolution Process
Our team will review your claim and issue a replacement shipment or a refund to your original payment method for the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing